Search
English

ℹ Frequently Asked Questions (FAQ)

Click on the category to view the questions and answers

  • Shipping

  • Shipping cost and countries?

    ITALY
    FREE for purchases over 45 €
    € 3.50 for orders with online payment
    € 6.50 for orders with cash on delivery (cash on delivery)

    NOTE: The shipping costs for some zip codes in the islands are higher and are calculated before payment

     

    ABROAD
    Spain, France, Belgium, Austria, Germany, Liechtenstein, Luxembourg, Holland, Portugal, Switzerland, Ireland, UK

    FREE for spending over 100 euros, shipping costs vary and are calculated before payment

  • Shipping Times?

    1-2 working days (excluding orders with active pre-order service)

  • With which courier do you ship the package?

    GLS Express Courier

  • Parcel delivery

  • Delivery time

    Italy

    24/48 working days from the shipping date (except the Islands, Sardinia, Sicily, Calabria, Campania that require 48/72h working days from the shipping date)

     

    Other countries outside Italy: 48/72h working days from the date of shipment

  • What happens if I am not present on the day of delivery?

    The courier will make a further delivery attempt approximately the next working day.

    If it is not possible to deliver the order, it will remain stationary at the nearest GLS branch upon request to AfroItalia within 24 hours from the date of the last attempt.

    * The second delivery attempt is not valid for outcomes such as: wrong address, unknown recipient or for refused goods.
    To arrange a new delivery (for a fee) contact us.

  • My order

  • What happens if I am not present on the day of delivery?

    The courier will make a further delivery attempt approximately the next working day.

    If it is not possible to deliver the order, it will remain stationary at the nearest GLS branch upon request to AfroItalia within 24 hours from the date of the last attempt.

    * The second delivery attempt is not valid for outcomes such as: wrong address, unknown recipient or for refused goods.
    To arrange a new delivery (for a fee) contact us.

  • Where is my package?

    You will be able to track your parcel from the order detail after shipping

  • How can i cancel my order?

    The order cancellation request must be made through our communication channels before the shipping date, if requested after the shipping date click here to read

  • I haven't received a purchased product?

    Send us your order number and a single photo with all the products received via email info@afroitalia.it or via our social channels to immediately open the report.

  • I have received a wrong product

    Send us your order number and a single photo with all the products received via email info@afroitalia.it or via our social channels to immediately open the report.

  • I have received a damaged product

    Send us your order number and a single photo with all damaged products via email info@afroitalia.it or via our social channels to immediately open the report.

  • Will I receive samples in my order?

    AfroItalia, does NOT guarantee the insertion of samples in the order

  • I can't / I haven't entered the discount code in my order, what can I do?

    The discount code must be entered on the cart page before clicking on the "Proceed with the purchase" button

    If the order is confirmed without having entered the code, the order can be canceled only if it is not yet shipped from our warehouse and therefore it will be possible to re-enter it correctly otherwise it will not be possible for us to intervene.

  • Payment method

  • How can I pay?
    1. Bank transfer (copy the data displayed during the purchase)
    2. Cash on delivery (payment on delivery only in Italy) if you have products with the pre-order service active in your cart this option will not be visible!
    3. Paypal account
    4. * Credit or debit card, postepay, Mastercard, Visa, Maestro, American express, Discover,Visa Electron, Aurora
      * These payments are made on the Paypal website (it is not necessary to have an account, register or log in, you can proceed without), click on the gray button at the bottom "Pay by card" and proceed by entering the card details and confirming the payment.
Close